Refund and Return Policy

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Introduction

At VNB-IT, we are committed to providing high-quality products and services. We understand that situations may arise where a return or refund is necessary. Here is our detailed policy for returns and refunds.

Return Conditions

  • Return Period: Returns must be initiated within 30 days of receiving the product or service.
  • Product Condition: Products must be returned in their original condition with all accessories and packaging.
  • Services: For services, if the outcomes do not meet the contract expectations, a correction request must be made before requesting a refund.
Return Procedure
  • Return Request: Contact our customer service at [email protected] to obtain a return authorization.
  • Return Shipping: Return shipping costs are the customer’s responsibility, except in cases of defective products or errors on our part.
  • Inspection: Upon receipt of the return, we will inspect the product to verify its condition.
Refunds
  • Eligibility Refunds will be issued for products returned in good condition and for services not meeting our standards.
  • Refund Timeframe: Refunds will be processed within 10 business days following the return approval.
  • Refund Method: Refunds will be made via the original payment method used by the customer.
Exceptions
  • Customized products and downloaded software cannot be returned, except in case of defects.
Service Guarantee
  • We offer a satisfaction guarantee for our services. If you are not satisfied, we commit to correcting the identified issues.
Contact Information
  • For any questions or concerns, contact us at [email protected] or +33 1 23 45 67 89.
Updates
  • This policy may be updated. Please check our website for the latest information.

Conclusion

  • At VNB-IT, customer satisfaction is our priority. Thank you for your trust and understanding.

This policy aims to ensure transparency and customer satisfaction. For specific adaptations, please contact us.

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